Competitive Priorities

“ The critical operational dimensions a process or supply chain must possess to satisfy its internal or external customers, both now and in the future.”  (Krajewski, Ritzman, & Malhotra, 2013)

Cost effectiveness what what most customers are looking for, they want to get top quality products without hurting their pockets. Walgreens is able to deliver that because of the relation it has with its large based suppliers. Thus, it is able to negotiate to find a happy medium that is good for all three parties related. Moreover, it offers a prescriptions’ saving card that give card holders discounts on most generic medications as well as brand names ones.

Walgreens is involved in two type of Qualities.

Consistent quality, when a customer walks into a walgreens store to make a purchase, they rest assured that they will not be disappointed. The products that they will receive is high quality and will be the same regardless of which store they visit. The next one is Top quality, every walgreens employees have been trained to be courteous, helpful and most importantly knowledgeable about the products; thus, able to deliver outstanding services and goods to customers.

Time one of the most important aspect in today’s business world. Customers do not have time to waste shopping around, they will go to the place that is more convenient to them. Consequently, Walgreens has many locations all over to accommodate customers’ needs. Also it is convenient to customers because of the speed at which their prescriptions is made available to them. It takes about 45-60 minutes for a prescription drugs to be made available to customers from the time the order was received, the processing time and the time they are deemed to be ready. With that you can rest assured that your goods will be ready on a timely manner.

Flexibility is to have the ability to deliver the good to customers how and when they want it. With walgreens customers are able to set up auto refill after theirs first prescriptions. They will not have to worry about running out of meds, when their supplies end they will receive an automated call to come pick up their prescriptions.Moreover, they have the ability to request their refills online not having to call or go to the store to do that. They can easily to that with a simple click and their prescription will be ship to them on time and free shipping of  charge in most cases.